Refund Policy
GoGoGoShop ｜ 特物館
Return & Exchange Policy
At GoGoGoShop, we provide return and exchange services to ensure a better shopping experience. Please read the following policy carefully to protect your return eligibility.
01. 7-Day Inspection Period
Products are eligible for return within a 7-day inspection period after delivery. Please note that the 7-day period begins the day after the package is officially received.
To qualify for a return, all items must remain in brand-new condition with complete original packaging and accessories:
02. Important Return Notes
Please Read Carefully Before Sending Items Back
- Products showing any signs of wear, creases, dirt, sole abrasion, modifications, or shoe-shaping alterations will not be accepted.
- If the original shoe box or packaging is damaged due to improper return shipping protection, the return request may be rejected.
- For orders that originally qualified for free shipping, the original shipping fee will be deducted from your final refund amount.
- Please contact our team before sending back any items. Unauthorized returns without prior notice will be refused.
- International orders are strictly not eligible for return or exchange services. Please confirm details carefully before checkout.
03. How To Request A Return / Exchange
Please log into your member profile and follow the official sequence below to submit your request:
04. Refund Process
After our warehouse receives and inspects the returned product to ensure it meets the brand-new conditions, your refund will be processed within 7–14 business days.
*Note: Actual bank processing times may vary depending on your specific credit card company or payment provider.
Thank you for walking with GoGoGoShop.